Shipping policy

Please be aware, once an order is placed, we can't cancel the order, as it begins processing immediately, however, once your order arrives to you, you may reach out to our support team in order to start the return process. Once you return your order, we can process a refund!

 

Priority + Insured Shipping
If you've selected Priority + Insured shipping, you will be given the option to have your order

 

reshipped, or refunded if the order is lost in transit.
If you ordered using "Free Shipping" or "Priority Processing" we will reship your package if it is lost during transit.

 

LOST/MISSING PACKAGES

 

Relievia is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

 

CUSTOMS

 

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

 

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location
United States
 Canada, Europe Australia, New Zealand Central & South America

*Estimated Shipping Time 7-15 Business days
7-15 Business days
 7-15 Business days

15-25 Business days

Asia 7-15 Business days Africa 15-30 Business days

Max delivery time – 20 business days.
*This doesn’t include our 2-3 day processing time.
*All shipping times exclude clearance/customs delays